This is a privacy policy statement in accordance with the European Union General Data Protection Regulation (GDPR).
Name of the record, data controller, and contact details
Name:
Hotelli Rantakalla customer records
Data controller:
Hotelli Rantakalla Oy
Contact information:
Hotelli Rantakalla Oy
Matkailutie 150
85100 Kalajoki, Finland
Business ID 2899069-1
Contact person in matters concerning the record:
Johanna Rautio
johanna.rautio@rantakalla.fi
+ 358 50 346 1087
Purpose of processing personal data
Personal data is collected to manage customer relationships, for booking matters, and to provide and market Rantakalla’s services to customers.
The data controller may send direct marketing to customers electronically, such as via e-mail and text messages.
Data content of the records
The records contain personal data of Hotel Rantakalla’s customers, which include name, address, telephone number, e-mail address, language/country, customer group/customer number, and other relevant information related to customer relationship management, such as booking information, billing/payment information and information related to using the services.
Regular information sources
The personal data in the customer records is collected from the data subject and obtained from partners. With the customer’s consent, their information is obtained both from them and from service bookings and purchases events. Personal data may also be collected, stored, and updated from the service providers’ records that provide the address and other contact information. Personal data is collected, for example, when the customer makes accommodation reservations and when collecting personal data from the data subject themself, for example, when filling in a request-for-quotation form.
Transferring data to third parties or outside the EU or EEA
The data in the records will not be disclosed to third parties or outside the EU or the EEA.
Principles for protecting the records
The records are stored in electronic form behind the username and password. Personal data will be kept confidential. The use of and the access to the records in the data controller’s organisation is instructed and limited in such a way that the data stored in the records can be accessed and used only by Rantakalla employees who are entitled to do so because of their duties and who need the data to perform their duties. The personnel processing personal data have an obligation of confidentiality.
Right to access, rectification, and erasure of data
The customer has the right to check what information concerning them has been stored in the records and to have the incorrect data rectified or completed. The customer also has the right to request erasing their personal data at any time. Requests should be made in writing via e-mail to the records’ contact person. The identity of the data subject is verified before the information is provided.
Other rights related to processing personal data
The data subject has the right to request restricting the processing of personal data.
Cookies
Hotelli Rantakalla’s website uses cookies to improve user experience. Cookies are small text files that are sent to and stored on the user’s computer at the request of the user’s browser. Cookies can be refused by rejecting them. The data controller also uses tracking systems third parties provide, for example, Google Analytics and Google Ads.
